30-Day Money Back Guarantee:
Decorplastics has a 30-Day Money Back Guarantee for customers in the United States and in Canada buying in box and pallet quantities, ensuring your complete satisfaction. You can return your product within 30 days of delivery and get a refund. The product must be returned in its entirety and in the same condition as when it arrived at your site and it must not have been installed, removed and then returned. Any product returned and not properly packaged which is damaged due to improper packaging will be subject to additional charges to bring product back to sellable condition.
Shipping costs are non-refundable unless the product arrived damaged or was otherwise not correct due to our error. We strongly recommend that you order samples before placing a larger installation order. If your order received free shipping, the actual return shipping charges associated with your order will be deducted from your refund. This guarantee applies to all regular Decorplastics products only and does not apply to custom made, large size and special orders.
Note: All of our Wallboard products are Made to Order (custom orders) and there are no refunds, returns or cancellations unless with written permission from decorplastics.com and upon decorplastics.com discretion.
When you receive a shipment, please inspect it immediately. If you feel
there is possible damage of any kind, have the driver note it on his delivery
record. You may also notice right away that there is severe damage to the panels.
Please do not refuse delivery, as by sending it back to us will only add
additional costs and extend our claims process. When you notice damage, take
pictures of the pallet/boxes from different angles. Sometimes there will be damage to
the pallet, but the panels and trim are fine. If the driver knows there is possible
damage, and he has it noted on his record, he can leave. We need pictures of the
pallet exactly as it arrived at your facility. We ask then that you open the pallet
and inspect for damage to the panels and trim. If you find damage to the panels,
please take more pictures of the damaged material and send the pictures to
claims@decorplastics.com.
Following this procedure will provide us with proper documentation to submit a
proper claim. This documentation is now mandatory in processing claims. If
damaged material is not handled this way, we stand no chance of receiving
compensation for the claim. This would necessitate that we invoice you for the
replacement materials and freight as well. Please help us out, and cover yourself
by signing this form and returning it back as soon as possible.
By following these simple guidelines, we can get your replacement parts out to
you as quickly as possible.
If we don’t get this document back, and damages occur, we will not have
documentation for a proper claim, and you will be held liable for the replacement
materials and freight charges.
We also ask that you inspect the panels within 48-72 hours of taking delivery.
The three day material inspection policy is in effect. Protect yourself by following these
simple guidelines.
Let’s review:
1. Upon delivery, inspect your order. Look for damage to pallet, carton box, panels, or trim box.
2. Notify driver and have him note his delivery record of possible damage.
3. Take pictures of the order, pallet etc. in the condition it arrived at your facility.
4. Send us pictures of the damage order as well as the package or pallet.
5. Notify us of what needs to be replaced.
6. Inspect material with 72 hours, and report damage of any kind.
Following these guidelines will save time, money and inconvenience.
It is important that upon delivery you review the entire contents of your order to make sure that it is acceptable.
If something is wrong with an order, we will take immediate steps to replace the product.
If you have any questions regarding returns, claims, shipping, or products, please contact us by email at
claims@decorplastics.com
