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Decorative Wall Panels - Return Policy
30-Day Money Back Guarantee:
American and Canadian orders
 Decorplastics has a 30-Day Money Back Guarantee for customers in the United States and in Canada buying in box, pallet and truckload quantities, ensuring your complete satisfaction. You can return your product for any reason within 30 days of delivery and get a full refund. The product must be returned in its entirety and in the same condition as when it arrived at your site and it must not have been installed, removed and then returned. Any product returned and not properly packaged which is damaged due to improper packaging will be subject to additional charges to bring product back to sellable condition.
Shipping costs are non-refundable unless the product arrived damaged or was otherwise not correct due to our error. We strongly recommend that you order samples before placing a larger installation order.
If your order received free shipping, the actual return shipping charges associated with your order will be deducted from your refund. This guarantee applies to all regular Decorplastics products only and does not apply to custom made and special orders.
Overseas container-load orders
You may cancel your container-load order and receive a full refund up until you approve the Inspection Report. To ensure you get the product you expect, we provide 100% inspection of your container order. Once you have approved the Inspection Report, your now completed order is transferred from our factories to the shipping company. At this point, it is too late to cancel or change your order.
Product Damaged in Shipping:
It is important that upon delivery you review the entire contents of your order to make sure that it is acceptable.
If something is wrong with an order, we will take immediate steps to replace the product.
Please note, that during shipping minimal
damage may occur. Customer must inspect goods upon delivery for damage and/or discrepancy. Any damage found at time of delivery must be noted as 'damaged' by customer on delivery receipt and signed/initialed by driver. In the unlikely event that your product
is exceedingly damaged or shorted, refuse the packages, and contact us
at claims@decorplastics.com within 24 hours.
Shipping Q&A that you need to consider:
Q) How can I spot damages after the product is received?
A) Our products are carefully packaged to avoid damage in shipping.
Damage to products will virtually always be visible on the exterior of
the box. If there is obvious damage to the boxes being delivered by FedEx, you could refuse the packages, and contact us within 24 hours, so that we can ship you another.
Q) What should I do if there is some minor damage to the panels, that I realize only after opening?
A) Please contact us within 24 hours of delivery, so we could replace damaged product. Any damage claims after this term are not accepted.
Q) Can I schedule installation of your product in advance?
A) Please do not schedule installation of your products until after the product has been received and examined. Installation constitutes acceptance. Please note that custom orders and installed products are non-refundable.
If you have any questions regarding returns, claims, shipping, or products, please contact us by email at claims@decorplastics.com
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